Operations

Fraud Operations Manager

Scottsdale, AZ

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The Operations team is focused on solving some of BrightFi's most pressing business and banking challenges. We are a small but mighty team that sits in the middle of BrightFi's activities. Fraud Operations is part of the FinCrime function within the Operations team. The Fraud Operations Manager is responsible for providing leadership for all front-line fraud investigations related to transaction activity on our platform. You will supervise analysts and oversee fraud activities, quality, and case production at BrightFi. In this role you are also responsible for capacity and strategic planning, hiring, and providing input for fraud reporting, training, and professional development programs. This role is an early hire and requires someone willing to roll up their sleeves, who is capable of stellar work with minimal oversight, has a regulatory mindset, is capable of strategic and tactical thinking and approaches problems in a structured manner.

 

What you'll be responsible for:

  • Oversee day to day production of the fraud analysis and investigation team as well as case quality and production
  • Build and maintain platform fraud rules and controls across multiple transaction channels (payments, POS, etc), including investigations
  • Review real-time dashboards for emerging fraud risks and take action when appropriate
  • Provide on-site subject matter expertise in current and emerging fraud typologies, investigative methods, customer-centric service, and company policies and resources
  • Close collaboration with other teams and departments to improve processes and manage escalations
  • Facilitate professional growth and development of team members under your supervision
  • Identify and implement efficiency and accuracy improvements throughout the investigation workflow and tools

 

What interestsus:

  • 8+ years of relevant banking experience in fraud prevention, fraud data analysis or investigation
  • 4+ years of direct management experience
  • In depth knowledge of fraud prevention and regulations on fraud, KYC, identity theft and AML, including customer dispute management
  • Experience analyzing current fraud activity and trends, especially for payments and debit cards
  • Experience with case management systems, research tools and databases
  • Strong analytical, data visualization and dashboard creation and presentation skills
  • High attention to detail and emphasis on accuracy
  • Strong bias for action; you thrive in an ambiguous environment with a high degree of autonomy
  • Ability to build productive and positive relationships across the organization at all levels

Type
Full-time
Location
Scottsdale, AZ
Department
Operations
Posted
June 29, 2021
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