Powerful next-gen tools & workflows

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Compliance and operations

Delight customers while lowering operational expenses

A modern UX and tech stack will only get you so far. True digital transformation comes from gaining efficiencies in banking operations. We’ve done the hard work to systematically digitize and improve processes across the customer lifecycle

Virtual Branch

Next-Gen Ops and Automation

AI and ML powered decision making

Virtual branch

All the tools and features your community needs to bank in today’s world

Digital-first approach
Automated teller workflows
Chatbots and AI integrations
Configurable escalation paths

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Integrations

Configure and optimize channel activities for your customers with third party tools

Multi-channel Marketing
Loan Servicing Providers

CRM Lead Generation
Advanced Analytics

Automation

Streamlined and digitized end-to-end customer journeys

Onboarding

Automated workflows to digitally verify and onboard customers in less than four minutes

Account Funding

In-app direct deposit forms, multiple funding mechanisms and configurable nudge campaigns make it easy to be the primary account for your users

Fraud Investigation

Configurable fraud alerts, machine learning insights and integrated case management systems for Fincrime teams

Returns and Chargebacks

Robust tools and API integrations with processor to resolve Reg E claims and disputes quickly

Reporting

Automatically generated settlement, financial, CALL and regulatory reports

Reduce Manual Processes

Digitized and standardized routine tasks free employees for complex tasks and minimize errors

AI and Machine Learning

Take control of your most valuable resource: data

Banking operations staffs can get overwhelmed with customer, transaction and internal data. Built-in AI and ML tools help analysts and managers capitalize on new insights while saving time and money

Early fraud and AML detection
Reduce manual reviews
Optimize products for customers
Risk monitoring

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Manage more with powerful next-gen tools and automated workflows

All the tools and features your community needs to bank in today’s world

Configure and optimize channel activities for your customers with third party tools

Take control of your most valuable resource: data

BrightFi works with what you use. No judgment if you love your legacy core.